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Assistant Director of Crossroads – Crossroads Adult Care Facility- Full Time
Join the Rescue Mission Team!
Shift: Monday-Friday, 10:00am-6:30pm, On Call Duties.
Salary: $62,300.00 Annually.

Put Love Into Action:

At the Rescue Mission, our mission is to put love into action through food, shelter, clothing, and hope. We are seeking a compassionate, organized, and mission-driven Assistant Director of Crossroads Adult Home to help lead daily operations at Crossroads, a supportive residence for men with mental, physical, and developmental disabilities. This role is ideal for a dedicated leader who is passionate about serving vulnerable populations while ensuring quality care, regulatory compliance, and operational excellence.

Position Summary:

The Assistant Director of Crossroads Adult Home partners with the Director to oversee the day-to-day operations, quality of services, and regulatory compliance of the Crossroads program. This position helps ensure a safe, supportive, and well-staffed environment for residents while supporting and developing team members. The Assistant Director plays a key role in maintaining Department of Health compliance, coordinating operations, and fostering a culture that reflects the Rescue Mission's mission and values.

What You'll Do:

Leadership & Staff Support:

Support, coach, and develop staff through training, guidance, and daily supervision.
Assist with staff scheduling, coverage coordination, and workforce planning.
Participate in an on-call rotation to support after-hours and weekend emergencies.
Promote a collaborative, resident-centered team environment.

Operations & Compliance:

Maintain required Department of Health and funding source documentation.
Ensure resident records, emergency preparedness plans, and operational files remain current and compliant.
Coordinate monthly staff trainings and in-services.
Support safety initiatives, fire drills, disaster preparedness activities, and regulatory inspections.

Program & Resident Services:

Help ensure residents receive quality care in a safe and supportive environment.
Maintain professional boundaries and resident confidentiality.
Collaborate with internal departments and community partners to support resident needs.

Administrative Support:

Maintain inventories and order necessary supplies.
Monitor operational processes, maintenance requests, and facility needs.
Assist with bookkeeping tasks, petty cash reconciliation, purchasing requests, and related administrative functions.

Qualifications:

Required:

Bachelor's Degree in Human Services, Social Work, or a related field.
Ability to obtain Department of Health approval.
Valid New York State Driver's License meeting company driving requirements.
Strong organizational, communication, and leadership skills.

Preferred:

Previous supervisory or staff management experience.
Experience working with individuals experiencing homelessness, mental health challenges, developmental disabilities, substance use disorders, or other vulnerable populations.
Knowledge of local community resources and service providers.

What Makes You Successful:

Passion for the Rescue Mission's mission and values.
Strong problem-solving and crisis-management skills.
Ability to build trust and positive relationships.
Excellent customer service and interpersonal skills.
Ability to remain calm and professional in challenging situations.
Ability to problem solve and provide oversight to 2nd & 3rd shift.
Commitment to ethical decision-making and professional boundaries.
Strong computer and administrative skills.

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!

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